Kelagor Privacy Policy – Your data is our responsibility

📄 1. Introduction

Kelagor (https://kelagor.click) serves Bangladesh members as a trusted and secure online betting and gaming platform. We believe trust and transparency are the foundation of a healthy digital relationship. This privacy policy clearly outlines what information we collect, why we collect it, and how we keep it safe.

By browsing the kelagor website, creating an account, or using any of our services, you agree to this privacy policy. This policy may be updated from time to time, so we encourage you to review this page periodically.

📥 2. Information We Collect

Kelagor collects information in several ways. Here's a detailed breakdown:

Information you provide directly:

Automatically Collected Information:

• IP address and device information (browser, operating system).
• Your activity on the website (pages visited, time spent, clicks).
• Cookie and local storage data.
• Transaction history and betting records.

We only collect information that is necessary to provide our services. Collecting data beyond what is needed goes against our policy.

🎯 3. How We Use Your Information

Kelagor uses your information only for the specific purposes outlined below:

• Account Management: To verify your identity, protect your account, and ensure a secure login experience.
• Service delivery: To ensure uninterrupted operation of betting, gaming, deposit, and withdrawal services.
• Customer support: To resolve your issues and provide support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Promotions: To inform you about offers and bonuses, subject to your consent.
• Legal obligations: To meet regulatory requirements.
• Service Improvement: To analyze user experience and further improve the platform.

🍪 4. Cookie Policy

Kelagor uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for core website functionality (login sessions, security). Disabling these will prevent the website from working properly.
• Performance Cookies: To analyze which pages receive the most traffic and identify issues. Data is collected anonymously.
• Functional cookies: To remember your preferences (language, settings).
• Marketing Cookies: To show you relevant promotions only with your consent.

You can disable cookies at any time through your browser settings, though this may affect the functionality of certain features.

🗄️ 5. How Long Your Data Is Retained

Kelagor retains your information only for as long as necessary:

• Account Information: For the duration your account is active and 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, as required by financial regulatory standards.
• Support Conversations: 2 years after the issue is resolved.
• Marketing Information: Deleted immediately upon opt-out.
• Website Logs: 90 days.

After the retention period, data is securely deleted or anonymized.

🤝 6. Sharing Information with Third Parties

Kelagor strictly upholds data privacy. Information may be shared with third parties only in the limited circumstances below:

• Payment Processors: To process transactions through payment gateways such as Mobile Pay, Nagad, and Rocket. These providers maintain their own privacy policies.
• Identity verification services: Verified technology partners to complete the KYC process.
• Legal Authorities: By government directive or court order.
• Security investigations: At the request of regulatory authorities investigating fraud or unlawful activity.

⚖️ 7. Your Data Rights

As a kelagor member, you have the following rights over your personal data:

• 👁️
  Right to Access
  You can request to know what information we hold about you.
• ✏️
  Right to Rectification
  You may request corrections to any inaccurate information we hold about you.
• 🗑️
  Right to Erasure
  You may request deletion of your data beyond what is required by legal obligations.
• ⛔
  Right to restrict processing
  You may request that we stop using your information for specific purposes.
• 📤
  Right to Data Portability
  You may request a copy of your data in a readable format.
• 🔕
  Marketing Opt-Out
  You can request to opt out of promotional communications at any time.

To exercise these rights, support@kelagor.clickto reach us by email. We typically respond within 7 business days.

👶 8. Child Protection

Kelagor strictly adheres to its child protection policy. Our services are not intended for anyone under the age of 18.

• We do not knowingly collect any information from minors.
• Any account found to be registered by someone under 18 will be closed immediately.
• If you have any concerns, parents and guardians should contact our support team right away.

To learn more about responsible gaming, Responsible Gaming page View.

🛡️ 9. Security Measures

Kelagor uses industry-standard technology to protect your data:

• SSL/TLS Encryption: All data is transmitted through encrypted channels.
• Password hashing: Your password is never stored directly — only an encrypted hash is retained.
• Firewall & Anti-DDoS: Server-level protection.
• Regular security audits: The system is regularly audited for vulnerabilities.
• Access Control: Only authorized kelagor staff can access your information, and only when strictly necessary.

🔄 10. Changes to the Privacy Policy

Kelagor may update this privacy policy at any time. When changes are made:

• The last updated date on this page will be revised accordingly.
• For any significant changes, you will be notified via your registered email or an in-app notification.
• Continued use of the service after any changes have been made will be considered acceptance of the updated policy.

We recommend checking this page regularly. The current version will always be available at this URL: kelagor.click/privacy-policy

📧 11. Contact

If you have any questions, concerns, or requests regarding our privacy policy, please get in touch with us:

• Email: support@kelagor.click
• Response Time: Usually within 24–48 hours.
• For more information: FAQ Page View.